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Before You Visit

we want you to know…


Our studio is semi-private, located upstairs above Belladonnas.

Please know that we frequently burn sage and incense, all of which is natural to create just the perfect atmosphere for you to relax in.

LIFE HAPPENS! WE UNDERSTAND:

Text and Email Confirmations are sent out the day you book the appointment, 72 hours before the appointment to confirm. The day before and we provide appointment card reminders. These are all a courtesy we provide to our clients, these all ways to remember your scheduled appointment! We truly try accommodate each and everyone. Time is a precious gift. Thank you for understanding!

TARDY policy:

Our schedules are often a Tetris game of perfectly orchestrated appointments. Ten minutes [late] means we don't get a break, 15 minutes means our next client is not going to be very pleased, and 20 minutes means we probably can't take you and you may have to reschedule at our next available appointment.

Cancellation policy:

We understand life happens, and we truly try accommodate each and everyone. Time is a precious gift. Clients can cancel appointments by using the app, by calling the salon, or by leaving a voicemail or sending a text if out of salon hours. Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price. The fee will be automatically charged to the card used to book the appointment. After 2 "No Shows" you will only be seen as a walk in if time permits.  **This in no way effects anyone who has an emergency, sickness, family member Illness , death in family. 

REDO POLICY:

We are only happy if you are happy! We take pride in our work, and you are our best advertisement.  If you are unsatisfied we want to know.  We will consult and communicate with you and will come up with a solution. Redo’s will only be honored if The Purple Chair is contacted within 72 hours of the original service.

CHILDREN'S POLICY:

Children are welcome in the studio for scheduled hair appointments ONLY, otherwise please have child care provided when you have a extended hair appointment. For safety purposes, children who are receiving  services must be able to sit in the chair receive their service.  Please understand that we are using very sharp, expensive equipment.   We also do not want to compromise the relaxation of our other guests. 

 

POLICIES ARE SUBJECTED TO CHANGE

Copyright 2019 The Purple Chair, LLC